Due to the Covid-19 lockdown the physical shop on Gammel Kongevej is closed until further notice. You can still shop on line and shipping is FREE. Take care, Stine <3

Terms and Conditions

Ordering Online

Once you have submitted your online order we will email you as soon as possible to acknowledge receipt of your order. This email is not an order acceptance from us and at this stage no contract is formed between us.

Once your order has been despatched we will send you a confirmation email, which constitutes a formal acceptance of your order, and this will form a binding contract between us.

We aim to despatch your order within seven working days from the receipt of your order and once payment has been approved, subject to availability. However, some items are made to order and may take up to four weeks to despatch. If there is any particular delay we shall notify you by email and you shall have the right to cancel your order, or have a replacement item sent instead. Once the goods have been despatched to you they become your property. We reserve the right to refuse or cancel any order.


Liability

If the goods delivered to you are not the correct items you ordered or are defective or damaged we shall have no liability to you unless you notify us within seven days of delivery of the said goods.

You must comply with, and observe all applicable legislation and regulations, including obtaining any relevant import permits to purchase goods from our site. We accept no liability for any goods purchased by you in respect of any local laws regarding the import of any goods you purchase from us.

Whilst we make every effort to ensure our Website is accurate, current, complete and error free as possible, unless we are at fault we are not liable for any inaccuracies or errors which are beyond our reasonable control.

We cannot guarantee that colours will be rendered correctly on different computer monitors. Any product dimensions supplied are for guide purposes only and are intended to give an approximate indication of size. All items of STINE VESTEN jewellery have been individually and skillfully handcrafted using natural materials and therefore slight variations in colour, shape and size may occur within the products displayed on the Website. This is not a fault with the product but a natural characteristic of the design which is beyond our control.

We recommend you contact us prior to placing an order on the Website if you have any questions about our products.

 

Prices

All our prices are listed in Danish Kroner and payment can only be accepted in Danish Kroner. Our prices are correct at the time of publication and goods are charged at the price shown on the website at the time of ordering. All prices are inclusive of VAT.

 

If goods you have ordered are unavailable at the price or conditions shown, you will be notified as soon as possible.

Cancellation

If we have published any information incorrectly including pricing or other relevant information regarding jewellery descriptions or delivery times, or any other information, we reserve the right to cancel your order. We will do so by notifying you by email and you shall have the right to reconsider placing your order again, after being supplied with the correct information. We shall at the point of cancellation refund any sum taken from your credit card as soon as possible, and within 30 days of your order. In any event we shall not be liable for any disappointment suffered, nor any further compensation.
Return/Refund Policy

We hope you are delighted with your purchase. In the unlikely event you are not perfectly satisfied, we are able to offer you a full refund or exchange for your online purchase providing you notify us in writing within seven days of receipt of the goods and the jewellery is returned to us packaged in the condition that it was sold; therefore undamaged, unworn and in its original packaging.
Please contact us first by email at mail@stinevesten.com if you wish to arrange a refund or exchange clearly stating the reason for return. When posting back your goods we recommend that you use a recorded delivery service for your own protection. Customers are entitled to receive a refund for online purchased items as long as they are returned and received by STINE VESTEN 14 days from the date of the email stating the customers wish to return the item and are received in the condition stated above. Please note we are unable to refund any postage and packaging charges, nor any tax and duties incurred.

Once the goods have been delivered they will be held at your own risk and STINE VESTEN will not be liable for their loss or damage.

We regret that we unable to accept refunds or exchanges for any items that have been engraved or specially made or altered to your specifications.

STINE VESTEN cannot be held liable for items lost, damaged or delayed in transit.

Feedback

Please contact us with any comments or suggestions regarding our website and service. We always aim to provide the best possible customer service at STINE VESTEN and we welcome your feedback. We aim to reply to your emails and telephone calls as promptly as possible.
Contact:
mail@stinevesten.com